Refunds & cancellation

Version 1.1 · Last updated: 20 August 2026

1. Nothing auto-renews

TaniLearn plans are one-off purchases, not recurring subscriptions. We do not store a payment instrument and we never charge you a second time. Access ends when the 12-month term ends, unless you choose to buy again. There is no subscription to cancel.

2. What we refund

We refund where the problem is on our side:

• you were charged more than once for the same plan, or charged in error — the extra payment comes back in full;
• the payment succeeded but access was never granted, and we cannot fix it — refunded in full;
• a fault on our side makes the service substantially unusable for you and we cannot fix it promptly. So that this does not turn on our own judgment: the service being unavailable or unusable for more than 72 consecutive hours, or for more than 7 days in any 30-day period, always qualifies. Here we refund the unused portion of your plan, pro rata;
• we discontinue TaniLearn, or remove something so central that what you bought is no longer meaningfully available — refunded pro rata for the unused term;
• an IQ test or multiplayer game fails for a technical reason — the credit is restored automatically (sections 5 and 6).

3. What we do not refund

Access to the full content library is granted the moment you pay, so outside section 2 a plan is not refundable once bought: we do not refund a change of mind, a child who lost interest, or a plan that went unused. The free trial exists so you can check the material suits your child before paying — please use it.

Before you pay, checkout asks you to confirm that you want access to start immediately and that you understand the payment is therefore not refundable except as this policy sets out. That confirmation is taken at every purchase, and it is what this section rests on. Nothing here reduces the rights you have by law — see section 13.

4. What an approved refund includes

• The refund covers the full amount you paid for the purchase or its unused portion, including GST or other tax charged — we issue a credit note and adjust the tax, and that is our job, not yours.
• We do not deduct payment-gateway or processing fees from a refund that section 2 entitles you to.
• If the purchase was discounted or bundled, a partial refund is worked out pro rata on the price you actually paid, not the list price.
• Refunds are made in the currency you paid in, to the original payment method. If your bank applies a foreign-exchange or transfer fee on receipt, that fee is not something we can reimburse.

5. IQ test credits

One credit buys one attempt at the IQ test.

• A credit is consumed when a test is completed and scored.
• If a test is started but not finished — the tab was closed, the device ran out of battery, the connection dropped, or our server restarted mid-test — the credit is restored and you can sit the test again. You do not need to contact us for this. Better still: come back within one hour and the test resumes at the question you had reached, on the same credit.
• An unused credit is not refundable, but it does not expire — it stays on the account, ready to use, for as long as the account is open.
• A credit for a completed test is not refundable, because the result and certificate have been delivered. If you are unhappy with the result itself, please read section 7 of the terms: the test is an estimate, not an assessment.

6. Game credits

A game credit is consumed when a multiplayer game starts. If a game fails to start, or ends because of a fault on our side, the credit is restored automatically. Unused game credits are not refundable, but like IQ credits they do not expire while your account is open.

7. How to ask

Use the support form and choose Payments & subscription, or email support@tanilearn.com. Tell us:

• the email address on the account;
• roughly when you paid, and how much;
• what went wrong.

You do not need the transaction reference — we can find the payment from your account email.

8. How long it takes

• We acknowledge every refund request within 48 hours.
• We decide within 7 working days, and tell you either way with a reason.
• Approved refunds are sent back through the original payment method — we cannot refund to a different card or account.
• Once we release it, the gateway and your bank typically take a further 5–10 working days to show the money. That part is outside our control.

All our response times — support, privacy requests and refunds — are collected in one place on the support page.

9. Closing your account

You can close your account at any time from the account page or by asking support. Closing it ends access immediately and does not by itself trigger a refund — if you think you are owed one under section 2, ask us before you close it, so we can still see the account.

Unused credits are not paid back when an account closes. IQ test and game credits do not expire while the account is open (sections 5 and 6), so there is no need to close an account with credits left on it — use them first, or leave the account open. Once it is closed they are gone.

10. Chargebacks

Please talk to us first — almost everything is faster to fix directly, and section 8 is our promise on speed. If you raise a chargeback without contacting us, we may suspend the specific purchase being disputed — the plan or credits that payment bought — while the bank investigates. The rest of the account stays fully usable, and whatever was suspended is restored immediately if the dispute resolves in your favour. Your card network's and bank's own rules apply to the dispute regardless of anything on this page.

11. If you buy through an app store

Today you can only buy on our website. If TaniLearn is ever sold through the Apple App Store or Google Play, purchases made there are processed by the store and refundable only through the store's own refund process, under its rules — we cannot refund an app-store payment directly. This policy would keep applying to purchases made on our website.

12. If you are unhappy with our answer

If we decline a refund and you think we are wrong, escalate it — that is what this route is for:

• Step 1: reply to our decision, or write again via the support form, saying you want the decision reviewed.
• Step 2: escalate to our Grievance Officer: Dr. P N Joshi — info@tanilearn.com. Complaints are acknowledged within 48 hours and resolved within 30 days.
• Step 3: if you are still dissatisfied, you may complain to the Consumer Commission for where you live or work — and for complaints about personal data, to the Data Protection Board of India after our grievance process.

13. Your statutory rights

Nothing in this policy reduces your rights under the Consumer Protection Act, 2019 or any other law that applies to you.

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